How can we help you today?
20 answers about the test engine, passes and payments, scholarships and your account.
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Mock tests
Read answers arrow_forwardPasses & billing
Read answers arrow_forwardScholarships
Read answers arrow_forwardCashback & referrals
Read answers arrow_forwardAccount & access
Read answers arrow_forwardFrequently asked questions
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Mock tests
01 What happens if my internet drops in the middle of a test? expand_more
Your answers are saved as you go, and anything that has not reached the server is kept on the device and retried automatically. The clock runs against a fixed finish time rather than counting down locally, so a reconnect does not gain or lose you time. Reopen the test and you will be back where you were.
02 Does the timer keep running if I close the app or the tab? expand_more
Yes. The deadline is set when you start and is held on the server, so leaving the test does not pause it. You can rejoin from the dashboard until the time runs out, at which point the paper is submitted for you automatically.
03 What do the colours in the question palette mean? expand_more
Green is answered, amber is marked for review, pink is a question you opened and left blank, and grey is one you have not seen yet. The current question is outlined rather than filled.
04 Can I change an answer after choosing it? expand_more
Until you submit, yes — reopen the question and pick a different option, or tap the same option again to clear it. After submission the paper is locked and scored.
05 How is negative marking applied? expand_more
Each question carries its own positive and negative marks, shown at the top of the question while you are answering. Unanswered questions never lose you marks.
Passes & billing
01 When does my pass start? expand_more
The moment the payment is confirmed. Validity is counted in days from that point, and the exact expiry is shown on your dashboard.
02 Which payment methods can I use? expand_more
UPI, cards and netbanking, through our payment gateway. Card and UPI details are entered on the gateway’s own page — this site never sees them.
03 My payment succeeded but the pass is not active. What now? expand_more
Access is granted only after the gateway confirms the payment to our server, which occasionally lags by a few minutes. If it has not appeared, send us the payment reference from your purchase history and we will trace it.
04 Can I use one pass on my laptop and my phone? expand_more
Yes, with the same account. A pass is tied to your account, not to a device.
05 How do refunds work? expand_more
Refund rules are set out in our terms. If something went wrong with a purchase, contact support with the payment reference and we will look at it.
Scholarships
01 Do I apply for scholarships through EXAMIN? expand_more
No — and that is deliberate. We list awards with their eligibility and deadlines, and send you to the provider’s own website to apply. We never collect your application or your documents.
02 Some listings say the deadline has passed. Why keep them? expand_more
Most awards run again each year, and an expired listing still tells you the eligibility, the amount and who runs it. They are clearly marked as closed so you know what you are reading.
03 How current is the scholarship list? expand_more
It is synced regularly from our partner directory, and each page shows when it was last refreshed. Always confirm the deadline on the provider’s own site before you rely on it.
Cashback & referrals
01 How does exam-application cashback work? expand_more
Apply for a partner exam through the link in our app, then come back and submit your application number. Once we have verified the application with the exam board, the cashback is credited to your EXAMIN wallet. It is not credited on the click — a click is not an application.
02 When does referral money arrive? expand_more
When a friend who joined with your code actually applies for an exam through us. You earn a share of the commission we receive on that application, so nothing is credited until we are paid.
03 What can I do with my wallet balance? expand_more
It can be used against a package purchase in the app. Cash withdrawal to a bank account is a separate feature and is switched off unless your account has been set up for it.
Account & access
01 I have forgotten my password. expand_more
There is no self-service reset yet. Contact support from the address you registered with and we will help you back in.
02 Can I change the language of the app? expand_more
Yes — the app’s own wording is available in several Indian languages from the language screen. A question paper appears in whichever languages its author published; when there is more than one you can switch between them during the test.
03 How do I get exam alerts? expand_more
Turn on browser notifications from the Exam updates page, or install the mobile app. If the site administrator has not configured notifications, the button will tell you so rather than pretending to subscribe you.
04 Can two people share one account? expand_more
No. Attempts, analytics and passes are tied to a single student, and sharing an account makes your own reports meaningless.
Talk to a person
If the answer is not here, write to us. Include a test name, a payment reference or a question number where you can — it usually saves a round trip.